Bali Island Villas & Spa herein refers to “Bali Island Villas & Spa”, “we”, “us”, and “our” is committed to protecting the personal information you give to us. When you trust us with your information, we make certain that we are valued by your information by not sharing them with unauthorized third parties.

We developed this privacy notice to provide you with details on how we collect, use, the purpose of collecting your data, and how we process them. Please read in order the following outlines of our privacy policy.

We are committed to providing better service to all our guests. The information we collect and information is only used to improve the communications, personalization of marketing strategy, and technology development based on your preferences.

You are not obligated to provide us with the requested personal information, however, to be able to receive some of our services required of your personal information. We also need to collect your personal information during any loyalty program registration in the future to deliver added benefits service to our loyal guests.

To provide you with our services and create a personal experience, we need your personal information. The personal information means to identify you as a real person or individual such as name, gender, date of birth, email address, street address, and telephone number. We also may collect any other information such as credit card information that will be protected and treated respectfully for the transactions and internal database.

We will request you to provide the personal information when you book a room for your stay. We will collect all the personal information that you provided to us directly. Please remember, your data will never be shared with unauthorized third parties. Therefore, we will share the information only for legal purposes, banking, and also service providers such as credit card companies.

There are several purposes of collecting your personal information, such as:

1. We like to communicate directly with you through email and phone to deliver news, promotions, updates, and solving issues that you may have with our products and services.
2. We use your personal information to help us operate, maintain and improve our products and services, develop the marketing and promotional campaigns, and deliver the most appropriate products and services to meet all customers’ needs.
3. Measure the effectiveness of marketing campaigns by monitoring the customers’ interest by the promotion, products, and services we offer to customers.
4. Decide and develop marketing strategies that help us to grow the business. Our goal is to meet or exceed our customer satisfaction.
5. Personal disclosure to business associates and third parties including credit card verification details.
6. Comply with legal requirements, law enforcement, and other regulatory requirements.

Data processing is done by computer and/or IT system database following the purposes of data collection. The data accessed only to certain persons in charge involved with the operation such as the website admin, system technical & IT department, marketing team, and accounting. There are also external parties involved in data processing such as credit card companies, banking, and hosting provider.

The personal data is strictly not to be shared or sold to unauthorized parties. We treated your data seriously to prevent lost, used, altered, disclosed, or accessed by unauthorized parties. The data will keep confidential with restricted access only by employees and business partners that need such information.

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore, we will retain and use data as necessary to gather information for internal research purposes, fraud prevention, accounting, and reporting purposes and comply with legal obligations.

Our website contains hyperlinks to other 3rd party sites. Please note, however, that Bali Island Villas & Spa does not share personal information with any of these sites, and we are not responsible for their content and/or privacy policies.

We live in the digital era that “cookies” are part of our online activity on the internet. Nowadays, all places we visit on the internet will have cookies. For some users people, cookies might sound threatening for their privacy but, for the others, it can be an advantage. Cookies is designed to understand internet user behavior which helps the business personalize and tailored the promotion, targeted marketing, products, and services of each customer. From that, we can offer you products and services, marketing communications, and promotions according to your desires.

The cookies help to track your pattern during your session when visiting our website therefore we understand user behavior which is very useful for our marketing and promotional purposes. They allow us to count your visit and show traffic on the part of the website that users heavily visit.

You should remember that the cookies will not steal their personal information or important data from your computer. Also, the cookies will not harm your device or system. The cookies that we used will only be for online shopping and monitoring users’ behavior during visiting the website. The sensitive information will not be collected and all the information gathered will not be personal information.

However, you can disable cookies by deleting or blocking cookies on your web browser or device depending on your preferences. Please note that some services or features of the Bali Island Villas & Spa website may not be available once cookies are disabled.

This privacy policy may be updated from time to time. We will not make major changes and reduce your rights without your consent. We will announce if there is a significant update in this privacy policy and indicate the last date changes were published.